Delete your account and data

For users of Zabcho: the Zabcho for doctors app for Android (Зъбчо за лекари) and the web app at app.zabcho.com. This page explains how to request deletion of your account, or of some of your data only.

Deleting your account

  1. Email us at asavchev@wedo.today from the address in your profile, with the subject “Account deletion”. Include your username and your practice.
  2. We confirm the request is yours: by replying to the same address or by calling the phone number in your profile.
  3. Once confirmed, we stop the account at once: you are signed out on every device and can't sign in again. We delete the data within 30 days and let you know by email.

Email us to delete

Deleting some data without deleting the account

Yourself, in the app:

  • Photo, email and phone: remove them under “My profile” in the web app.
  • Notifications: signing out stops notifications to the phone and deletes its registration.
  • Patients, treatments and appointments: deleted ones go to the bin, where you can restore them for 30 days. We delete them for good on request.

For anything else, such as your UIN or deleting items in the bin for good, email asavchev@wedo.today with the subject “Data deletion” and say which data. Confirmation and timing are the same as for deleting the account.

Deleted

  • your profile: name, username, email, phone and UIN;
  • your profile photo;
  • your password and all active sessions;
  • your devices' registrations for notifications;
  • your working hours and days off.

Kept

  • Patient records, treatments, tooth charts and appointments you entered. They are the dental practice's medical records, which it must keep by law, so they stay with the practice and pass to another of its doctors.
  • The audit log: entries about your actions are kept for 12 months for security, then deleted.
  • Backups of the database: deleted data is gone from them within 30 days.

If you are a patient

Please contact your dentist. The practice is responsible for your data and decides on deleting it; we act on its instructions.